Privacy Policy

This Privacy Policy discloses the privacy practices for the website.

It relates solely to the information collection and use practices of our web site located at (this "Website"), and any individual websites or merchant-specific, city-specific, or state-specific websites now or hereinafter contained within or otherwise available through external hyperlinks with our Website (the "Minisites").

PapasBay Travel Solutions FZC the provider of the Website (referred to as “us” or “we”), is committed to protecting your privacy online. Please read the following to learn what information we collect from you (the “User” or the “End User”) and how we use that information. If you have any questions about our privacy policy, please email us.

This Privacy Policy, which may be updated from time to time, has been developed to address those concerns. We encourage you to review the Privacy Policy, and become familiar with it.

Your use of this Website indicates to us that you have read and accept our privacy practices, as outlined in this Privacy Policy.

The Information collected and Uses

We collect two types of information about our Website Users: Personally Identifiable Information and Non-Personally Identifiable Information.

  • ​All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

  • will not pass any debit/credit card details to third parties

  • takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, ( cannot guarantee the security of any information that is disclosed online

  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Personally Identifiable Information (PII)

Personally Identifiable Information (PII) is information that identifies a specific end user. When you engage in certain activities on the Website, such as creating an account, ordering a product or service from the Institutions (as defined in Terms of Use), posting contents in discussion forums, entering a promotion sponsored by the Institution, filling out a survey, posting a review, sending feedback to us or the Institutions, requesting information about our services, applying for a job or posting a video (collectively, "Identification Activities"), we may ask you to provide certain information about yourself. It is optional for you to engage in an Identification Activity. If you elect to engage in an Identification Activity, however, we may ask you to provide us with certain personal information about yourself, such as your first and last name, mailing address, email address, cell number, telephone number, your photo and date of birth. When you order products or services, we may also ask you to provide us with financial information, including but not limited to, your credit card or debit card number, expiration date and authentication codes or related information. Depending on the activity, some of the information we ask you to provide is identified as mandatory and some is identified as voluntary. If you do not provide the mandatory information for a particular activity that requires it, you will not be permitted to engage in that activity.

We use Personally Identifiable Information to provide products and services to you, administer promotions, enhance the operation of the Website, improve our marketing and promotional efforts, analyze Website use, improve our product and service offerings, and to tailor your experience. We may also use Personally Identifiable Information to troubleshoot, resolve disputes, accomplish administrative tasks, contact you, enforce our agreements with you, including our Website Terms of Use, and this Privacy Policy, comply with applicable law, and cooperate with law enforcement activities.

Non-Personally Identifiable Information

Non-Personally Identifiable Information ("NPII") is information that does not identify a specific end user. This type of information may include things like the Uniform Resource Locator ("URL") of the website you visited before coming to our Website, the URL of the website you visit after leaving our Website, the type of browser you are using and your Internet Protocol ("IP") address. We, and/or our authorized third party service providers that perform function on our behalf like sending out and distributing our administrative and promotional emails ("Third Party Service Providers") and authorized third party advertisers that provide advertising services to PapasBay Travel Solutions FZC ("Third Party Advertisers"), may automatically collect this information when you visit our Website through the use of electronic tools like Cookies and Web beacons or Pixel tags, as described elsewhere in this Privacy Policy. 

We use Non-Personally Identifiable Information to troubleshoot, administer the Website, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with Third Party Service Providers and Third Party Advertisers to measure the overall effectiveness of our online advertising, content, and programming.

What we do with the information we gather

1. We collect Personal Information that you submit to us voluntarily through PapasBay.

  • We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping.
  • We collect information that you submit in the process of creating or editing your account and user profile on papasbay. For example, our registration and login process requires you to provide us with your name, valid mobile number, valid email address and password of your choice. When you personalize your profile and use the features of PapasBay, we will collect any information you voluntarily provide, and we may also request optional information to support your use of PapasBay.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
  • For featuring you as a smart savers of the week with the profile picture and other information on the website after your consent.

2. Shared Personal Information

You are required to submit your personal information at the time of making an online purchase of papasbay vouchers. PapasBay uses an online payment gateway that is operated by a third party and the personal information that you share with  is transferred and shared with such third party payment gateway operator. The said operator may also have access to your online purchase history/details that you make from . 

Extremely sensitive information like you credit-card details are transacted upon secure sites digitally under encryption, thereby providing the highest possible degree of care are available as per current technology. You are advised, however, that Internet technology is not 100% safe and you should exercise discretion on using the same.

3. Access by Third party

We will not disclose information about our users to third parties except providing a service to you. For example; delivery arrangements if any, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your permission to do so.


We are committed to secure the privacy and security of user's information. All communications are transmitted over a secure 256-bit encrypted SSL channel. A strict security policy into every aspect has been implemented.

Protection/ Security of personal information

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of such Personal Information, has put in place appropriate physical and electronic procedures to safeguard and secure the Personal Information collected online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

The cookies are installed by papasbay exclusively for the purpose of retrieving information from you for the purpose of analyzing statistics, trends and in the process, providing better customer user service. While papasbay uses cookies and similar devices to track your use of the Website and the products and services (such as the types of products purchased and services used, how many users papasbay receive daily, the Website pages visited), and web servers automatically log the IP/Internet address of your computer, papasbay does not generally use this information to identify you personally. However, there may be exceptions to this. If you expressly provide consent for the Website to remember the unique identifier that you select when you register for various activities on the Website, that unique identifier will be stored on a persistent cookie on your computer and that unique identifier will be linked to your registration information. As a result, your navigation path around the Website will be tracked in identifiable form. 

Whether you want your web browser to accept cookies or not is up to you. If you haven't changed your computer's settings, most likely your browser already accepts cookies. If you choose to decline cookies, you may not be able to fully experience all features of the website. You can also delete your browser cookies of disable them entirely. But this may significantly impact your experience with our website and may make parts of our website nonfunctional or inaccessible. We recommend that you leave them turned on.


If you provide feedback to us, we may use and disclose such feedback for any purpose, provided we do not associate such feedback with your Personal Information. We will collect any information contained in such feedback and will treat the Personal Information in it in accordance with this Privacy Policy. You agree that any such comments and any email we receive becomes our property. We may use feedback for marketing purposes or to add to or modify our services without paying any royalties or other compensation to you.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling and retaining of your personal information

We will retain your personal data for as long as your account is active. If you close your account, we will retain your personal data for a period where it is necessary to continue operating our business effectively  to maintain a record of your transactions for reporting purposes or fraud prevention purposes until these purposes no longer exist.

All members have the option to opt-out of receiving marketing communications from papasbay . If you do not wish to continue to receive marketing from us, click on the link at the bottom of the email and follow the instructions in order to be removed from all future mailing. 

If you believe that any information we are holding on you is incorrect or incomplete or if you need to delete the account permanently and remove your personal information, please email us as @ We will promptly act accordingly and provide the confirmation.

In Public Areas 

We may provide areas on our Website where you can publicly post information about yourself, can communicate with others, or can discuss products and submit media content. This information may be accessible by other consumers and companies and may appear on other websites or web searches, and therefore this information could be read, collected, and used by others. For example, if you post your email address along with a public restaurant review, you may receive unsolicited messages. We have no control over who reads your postings or what other users may do with the information you voluntarily post, so please use caution when posting any personal information. Also all your posts during discussion would be monitored and would have full right to either upload or delete those discussions/comments. may review, edit, reject, refuse to post and/or delete any Content that violate these Terms of Use or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of another person.

Contacting Us

You may always submit concerns regarding our Privacy Policy. Please reference the privacy policy in your subject line. We will attempt to respond to all of your reasonable concerns or inquiries within three business days of receipt of your email.

If there are any questions regarding this privacy policy you may contact us using the information below:

PapasBay Travel Solutions FZC

Block B, Office - B29-189, Sharjah Research Technology & Innovation Park, Sharjah - UAE

Telephone No – +971 55 870 4073 or email us -