Terms & Conditions

Papasbay.com is a Travel Planner/Management & Deals Provider e-Commerce Website/Mobile App.

By using this Site you consent and agree to the terms and conditions contained in this Agreement. These terms and conditions ("Agreement") applies to use of the papasbay.com website (http://www.papasbay.com) (the "Site" or "Website"). By using Papasbay.com you agree to be legally bound by these terms, which shall take effect immediately on your first use of the website.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern papasbay.com's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term "Papasbay.com" or "PapasBay" or 'us' or 'we' shall mean PapasBay Travel Solutions FZC.

"Product/Products" means and includes any goods/merchandise/products/services
/offers/display items that are uploaded /showcased/displayed on Papasbay.com through its Vendor and the related description, information, procedure, processes, warranties, delivery schedule, etc. 

"Merchant"/"Seller" shall mean the person or any legal entity who offers for sale, sells the products on Papasbay.com.

"User"/ "You" means and includes you and/or any person or an entity including Vendor/Seller using or accessing the services provided on this site.

The use of this website is subject to the following Terms of Use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites and content submitted by third parties and individuals. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) or the content. We have no responsibility for the content of the linked website(s) by others on this website.

Standard terms of sale of voucher

  • The Voucher you purchase is redeemable for goods or services by the seller of such goods and services, or the Service Provider. The Service Provider, not Papasbay, is the seller of the goods and services and is solely responsible for redeeming any Voucher you purchase.
  • The Voucher shall have the necessary redemption instructions on it. The Vouchers may have an offer period, or expiry date, mentioned on it. You shall use it accordingly.
  • Reproduction, sale or trade of Papasbay.com vouchers is strictly prohibited.
  • You may buy the Voucher displayed on the Site in three ways as stated below:

              1) On the internet by paying through credit card, debit card or net banking.

              2) Printed hardcopy via delivery, by paying cash and service charges on receipt/delivery.

  • Unless otherwise stated, you will not be entitled to receive credit or cash-back for whatever value of the Voucher you don't use.
  • Unless otherwise stated, you cannot combine the Voucher offer with other special offers or promotions that may be on.
  • Unless there is something wrong with the purchase or an error attributable to us, we do not offer refunds. Vouchers once sold are non-refundable, whether you use it or not.
  • Neither Papasbay nor the Service Provider shall have any liability in the event you lose your Voucher at the Service Provider venue.
  • Any attempted utilisation of the Vouchers not consistent with these terms & conditions will render the voucher void.
  • Papasbay is merely the aggregator of deals and issuer of usable Vouchers. The Vouchers and the deals are the property of the respective third party Service Provider.
  • As such, Service Provider shall be fully responsible for any and all injuries, illnesses, damages, claims, liabilities and costs suffered by or in respect of a customer, caused in whole or in part by the Service Provider.
  • Papasbay.com is not responsible for unsatisfactory or delayed delivery of Products or damages or delays as a result of Products, which are out of stock, back ordered, returned undelivered or otherwise unavailable with Merchant. All items are offered only for a restricted time and only for the available supply/till stock lasts.
  • Notwithstanding anything to contrary, Papasbay’s entire liability to you shall be the refund of the money charged from you for any specific Voucher, under which the unlikely liability arises. Under no circumstance shall Papasbay be liable for any consequential, indirect or remote loss that you or your friends and family may suffer.

​Payment Confirmation

Once the payment is made succesfully, the confirmation notice will be sent instantly to the user via email and a notification through mobile app. 

Rules Of Conduct / User's Obligation

  • You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights.
  • Papasbay.com may review, edit, reject, refuse to post and/or delete any content in the sole judgment of the company.
  • You may not post or transmit content or distribute, or otherwise make available or transmit any software or other computer files that contain a virus, Trojan horses, time bombs, bots, botnets, malicious Content, Content theft, data manipulation, threats or any other harmful programs or elements or component;
  • Is patently offensive to the online community with content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
  • Involves transmission of 'junk mail', 'chain letters', or 'spamming';
  • User may not promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
  • User may not promotes an illegal or unauthorised copy of another person's copyrighted work  such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music file, providing or creating computer viruses;
  • User may not violates any law for the time being in force
  • User may not tries to gain unauthorised access or exceeds the scope of authorised access to the sites or to profiles, blogs, communities, account information, bulletins, or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
  • User may not interferes with another user's use and enjoyment of the sites or any other individual's user and enjoyment of similar services;
  • Notwithstanding anything to contrary, Papasbay’s entire liability to you shall be the refund of the money charged from you for any specific Voucher, under which the unlikely liability arises. Under no circumstance shall papasbay be liable for any consequential, indirect or remote loss that you or your friends and family may suffer.
  • ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
  • ‘’We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’
  • ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’
  • ‘’User is responsible for maintaining the confidentiality of his account’’


Papasbay shall have the right, but not the obligation, to monitor the content of the Website at all times, including any chat rooms and forums that may hereinafter be included as part of the Website, to determine compliance with this Agreement and any operating rules established by Papasbay, as well as to satisfy any applicable law, regulation or authorized government request. Without limiting the foregoing, Papasbay shall have the right to remove any material that Papasbay in its sole discretion, finds to be in violation of the provisions hereof or otherwise objectionable.


Papasbay is a trademark of Papasbay. All rights in respect of this trademark are hereby expressly reserved. Unless otherwise indicated, all other trademarks appearing on the Website are the property of their respective owners.

Images & Representations of Products/Services

Product Images are indicative in nature. Actual Product may differ from the image. Please refer the product specification for the product.

Link to other websites 

Through this website you are able to link to other websites which are not under the control of Papasbay. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information. In the event that by accessing the Website or following links to third-party websites you are exposed to content that you consider offensive or inappropriate, your only recourse will be to stop using the Website.

Intellectual Property

The content on this Site, including without limitation, any text, software, graphics, photos, sounds, music, videos, audiovisual combinations, patents, interactive features, any trademarks, service marks and logos contained therein and any other materials you may view on, access through, or contribute to this Site (hereinafter collectively referred as, ‘Materials’) are owned by or licensed to the Company, subject to copyright, trademark and other intellectual property rights under United Arab Emirates laws, foreign laws, and international conventions.

No Materials from this Site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without written permission of the right owner. You agree not to circumvent, disable, or otherwise interfere with security related features of this Site or features that prevent or restrict use or copying of any Materials or content.

Papasbay is a registered trademark of PapasBay Travel Solutions FZC in the UAE and other countries.

Limitation of Liability

To the extent permitted under applicable law, under no circumstances, including, but not limited to, negligence, shall the Company be liable for any compensatory, punitive, special or consequential damages that result from the use of, or the inability to use, this site or the materials on it, even if the Company or an authorized representative of the Company has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above exclusion may not apply to you.


You agree to indemnify, defend and hold the Company and its directors, officers, employees, agents, and contractors harmless from and against any and all claims, damages, losses, costs (including without limitation reasonable attorneys’ fees) or other expenses that arise directly or indirectly out of or from

  1. (i) your breach of any provision of these Terms, or
  2. (ii) your activities in connection with this Site.


Neither our Company nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance of the information offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Words and expressions used in the website and usage terms and conditions shall bear the ordinary meaning assigned to them unless the context dictates otherwise.


The information and Services are provided on an “as is” and “as available” basis. Neither the Company nor any of its affiliates make any express or implied warranties, representations or endorsements whatsoever with regard to any information or service provided through this site or through the internet generally; and under no circumstances will the Company or any of its affiliates be liable for any direct, indirect, incidental, special, punitive, or consequential damages that result in any way from your use of or inability to use the Site or any Services or any parts thereof, or your reliance on or use of the Site, the information, or Services provided, or that result from mistakes, omissions, interruptions, deletion, or any failure of performance. Neither the Company nor its affiliates warrant that the use of the Site or the Services will be uninterrupted or error-free or that any information, software, or other material accessible on this site is free of viruses or other harmful components.

Governing Law

  • PapasBay Travel Solutions FZC" maintains the https://www.papasbay.com/ Website ("Site").
  • “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
  • These Terms (and any further rules, policies, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of United Arab Emirates. You also consent to the adjudication of any disputes arising in connection with our Site in the state and federal courts. You also agree to attempt to mediate any such dispute and to abide by all limitations of liability contained herein.


Papasbay reserves the right to suspend or terminate the membership of the member and/or delete all their contributions (either temporarily or permanently) from the site, depending on the nature and severity of the breach at its soul and absolute discretion and without prior warning or consent of the member.

In case of any grievance / feedback, please contact the Grievance Officer at:

Email: contact@papasbay.com
Phone: +971 55 870 4073